About Us

CRG Mystery Shopping has been successfully servicing a diverse group of sectors nation-wide since 1997. Formerly a division of The Corporate Research Group, an established market research firm, CRG Mystery Shopping has developed strong relationships with clients in all sectors, including many major national retail and financial services companies, service-oriented national government departments and service agencies.

With leading-edge technology, our dedicated team provides services to a diverse group of sectors, including food services, hospitality, retail, and government. Our web-based solutions to your mystery shopping needs are provided through an on-line secure site so that you can receive your results dynamically in Real Time and begin the action plan even before the last mystery shopping interaction is completed.

CRG Mystery Shopping is the official provider of choice for the Retail Council of Canada for Mystery Shopping Services and contributes to the National Retail Certification Program. We are also a member in good standing with the Mystery Shopping Providers Association (MSPA).

We also maintain strong strategic ties to The Corporate Research Group by working collaboratively with all its divisions - especially Learning, Communications and Survey Divisions - a relationship that allows us to provide clients with value-added consulting services to address the needs unveiled in their mystery shops.