Customer Experience Measurement

Customer experience is the consumer's impression of your brand created at any touch point, whether through marketing, branding, customer service, support, in-store experience, or usage of a product, service or web site.

CRG Mystery Shopping helps you measure each aspect of your brand's customer experience to provide you with an honest and detailed understanding of your product, service and staff performances as it stands in today's marketplace.

• Compliance Audits
• Customer Service
• Sales and Service Techniques
• Merchandising
• Price Checks
• Facility Checks
• Competitive Shops
• Incentive Shops
• Audio-recorded Shops
• Call Centre Monitoring
• On-line Customer Contact/Service Assessments