Our Management Team
Tracey ConnersPresident, CRG Mystery Shopping
"We don't just ask the questions - we provide the solutions."
With over 22 years of experience in retail research and analysis, I am here to help you develop and execute your customized mystery shopping program. My team of dedicated professionals helps you to truly understand the results of your customer experience and satisfaction measurements so we can create and implement the customer experience strategies and goals that will ensure your business the continued success it deserves.
Kerrie Arcouette
Account Manager and Program Developer, CRG Mystery Shopping
"Anyone can measure your brand's customer satisfaction experience. CRG can make the experience come to life."
Mystery Shopping is an exciting field to work in and I am so glad to be a part of it. I help companies analyze their service and help find ways to make improvements to put them in the top of their league. Many people think Mystery Shopping is just for retail stores, but it encompasses a wide variety of businesses such as hospitality call centres, transportation and living arrangements. That's what makes this so fun - everyday is something new.
Alain Labelle
Manager of Field Operations, CRG Mystery Shopping
"Seeing through your customers eyes enables you to better understand their needs and wants."
Through the use of today's internet technologies coupled with our ground breaking software and our nation wide multitude of skilled, experienced, and dedicated mystery shoppers, CRG Mystery Shopping provides you with quick, accurate reports giving you faster response times to meet your consumer's needs. Using my many years experience gathered during my military and civilian career in the logistical field allows me to keep a close finger on the pulse of all our projects to ensure our mystery shoppers are where they need to be when you need them. Although new in the Mystery Shopping world the challenges and people make it all worth while.